I have checked the HDX logs and nothing stands out, I will attach them, they are fresh logs that were made when making a call. I have tested this with 3 different users who have the same laptop, other models of laptops we have don't seemed to be affected, likewise if they were able to plug in a headset that also works, so it's just limited to that inbuilt microphone. I can also confirm the microphone is working inside Citrix, did a basic voice recorder test via Chrome and they were able to record their voice and hear a playback. They can hear fine and the webcam passes through as well,' in the Teams settings the microphone is listed as well. We have a range of HP EliteBook 840 G6 given to users and when they are using Teams inside Citrix with the inbuilt integrated microphone when making calls via Teams people are unable to hear them when they speak.
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